Customer and Inquiry Information Collected
DocuTrac collects the following contact information from customers and potential customers who call our Sales Department:
- Name and Practice Name or Agency Name
- Phone Number(s)
- Email Address
- Type of Practice
- Discipline or Professional Degree
- Referring Party (if applicable)
For sales purposed, we also collect other information such as size of the practice or agency and type of network(s). Credit Card sales are processed securely through a separate PCI compliant system. Credit card information is not stored on any DocuTrac machine or network system.
How the information is used
DocuTrac uses the information to provide customers with notification of changes or updates to products, and services, and to provide products, services, or support. It is also used to provide monthly e-newsletters, pertinent announcements, and e-blasts containing webinar and other pertinent information.
We do share customer contact information with our vendor partners whose services are integrated in our products, for example e-prescribing, e-filing of insurance, and credit card processing.
DocuTrac will not release, sell, barter, or trade any information, whether public or private, to any other entities or individuals outside of DocuTrac and DocuTrac’s vendor partners. We may, however, release information when we believe release is appropriate to comply with the law, or to protect DocuTrac’s rights or other’s rights, property, or safety.
Control of information
DocuTrac may choose to send information to users, such as product update notices or newsletters, at any time. If a customer wishes to unsubscribe from emails or newsletters, we provide detailed unsubscribe instructions at the bottom of each email.
Our vendor partners have independent privacy policies; however, DocuTrac does require vendor partners to maintain the confidentiality of all DocuTrac customer contact information. If you do not want your information given to vendor partners call please complete the form below to opt out.
Consent and Changes
Any changes to these policies will be reflected in this statement. If you have any questions, please contact DocuTrac at 800-8750-8510 or email firstname.lastname@example.org