Office Therapy - Cannot upload claims from Claims Manager
Reference Number: AA-00210 Views: 10856 Created: 01-16-2012 02:05 pm Last Updated: 06-28-2018 02:50 pm 0 Rating/ Voters

Office Therapy 10 has a new feature that allows you to upload claims directly to your clearinghouse or payer. However, to use this feature your clearinghouse needs to have the ability to receive claims directly. For this, they may need to set you up specially for direct claim filing. You will need to contact your clearinghouse to find out if they do provide this option. If yes, then they will need to provide you with following  key pieces of information:

 

1)    FTP Host Address (e.g. a name or IP Address such as 111.22.33.444 or gatewayedi.com)

2)    FTP Login  (e.g. Your Practice Name such as ABCPractice or some other user name)

3)    FTP Password

4)   FTP Port Number (This is usually 22 but it may differ per the clearinghouse)

5)   FTP Remote Path (This is the file path location Office Therapy will place the claim file when uploaded to the FTP Server. e.g. /SendFiles for Availity, /inbound for Office Ally)

 

This information will then need to be setup in Office Therapy under Electronic Filing screen. Note that not all clearinghouses and payers provide this option.

 

Important Note.  FTP User names and Passwords are case-sensitive. Be sute to enter them exactly as they were provided by your clearinghouse, using the same case.


Note: Office Therapy uses SFTP for transmission (SSH File Transfer Protocol, also called Secure File Transfer Protocol)

 

Gateway EDI Clearinghouse
If you are using GatewayEDI,  you will need to contact GatwayEDI and have them set you up for direct upload(FTP).They will then provide you a login and password(different from what you use on the website)

If you are unable to obtain this information and upload claims directly, your best option would be to continue submitting claims through your clearinghouse/payers website, just like you did with 4010.

Here are some example screenshots of the FTP setup in Office Therapy:

 

Gateway EDI: 

 

Availity:

 

 

 


 

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