You will need to turn off the electronic filing. There are several different ways you can turn
off the electronic filing.
Using the Electronic
Filing Setup
Go to File menu,
select Administration, and click on Maintain Electronic Filing Information
You will want to turn electronic filing via the Provider and
Insurance Company. First, select the Providers Filing Electronically.
Select the provider(s) and move to the Provider Excluded list. Use the to move individual selection or to move the entire provider list. **Please
note the provider(s) you have turned for electronic filing as you will need to
turn it back on.**
Next, go to the Insurance
Companies Filing Electronically tab
Select the insurance company(s) and move to the Companies
Excluded list. Use the to move individual selection or to move the entire provider list. **Please
note the insurance company(s) you have turned for electronic filing as you will
need to turn it back on.**
Under the Electronic
Activation tab, turn the Electronic
Filing Status to Inactive. Click Ok when finished.
You should now be able to produce your paper claims. Remember to move all provider(s) and
insurance company(s) to electronic filing status and turn on electronic filing
status as active.
Using the
Provider/Insurance Company setup
Go to the Provider’s list
Select the Provider
Click on Modify
Under the Provider’s setup, uncheck Electronic Claims
Next, go to the Insurance
Companies list
Select the Insurance
Company
Click on Modify
Under the Insurance Company’s setup, uncheck Electronic Claims
You should now be able to produce your paper claims. Remember to go back into the Provider’s and
Insurance Company’s setup to reactivate the electronic filing.