To be able to produce electronic secondary claims, you will need to use the ERA or Paper EOB Dashboard on processing your primary insurance payments (remits.) Please note: there has been additional improvements made to the ERA Dashboard. Users now have the…

To be able to produce electronic secondary claims, you will need to use the ERA or Paper EOB Dashboard on processing your primary insurance payments (remits.) Please note: The Processed and Unallocated column cannot be modify therefore users do not need to…

SQL Server Does Not Exist Error If an error message of -2146233087 Failed to connect to server or -2147467259,[DBNETLIB][ConnectionOpen (Connect()).] SQL Server does not exist or access denied, try the below fix. The below fix is used when a single license…

Troubleshooting Common Network Related Issues Level: Advanced If you are running QuicDoc and/or Office Therapy Professional versions on a TCP/IP network, there are many possible reasons that the workstations may be unable to communicate with the database…

Installation Guide SQL Server, QuicDoc Pro, and Office Therapy ***Before installing DocuTrac programs, make sure all Windows Updates has been applied and restart the computer. Disable any Anti-Virus programs on your system, and close all programs. Failure…

Installation Guide SQL Server, QuicDoc Pro, and Office Therapy Contents I. Installing SQL Server and DocuTrac programs II. Restoring the Databases III. Setting Up QuicDoc And Office Therapy IV. Updating the Databases V. Registering the Programs a. Office…

***Before installing DocuTrac programs, make sure all Windows Update has been applied and restart the computer. Disable any Anti-Virus programs on your system, and close all programs. Failure to do so may result in failed installation or unexpected behavior.…

The below will guide you on a workstation installation that does not require SQL Server. ***Before installing DocuTrac programs, make sure all Windows Update has been applied and restart the computer. Disable any Anti-Virus programs on your system, and close…

Once appointments are entered in the Calendar, they are automatically listed in the Appointment List window for all providers. To open the list select Appointment List from the View menu. You can schedule, edit, or delete appointments in the list window.…

Select a client and right mouse click on the selected client. Choose Appointments. If the client has any future appointments, a list of those appointments will show otherwise you will receive a message that ‘No future appointments found for this Client.’…