Applies to: Office Therapy Standard, V7.59 and earlier Problem When entering numerous transactions (charges and payments), an error will occur stating 'Can't Lock File'. This is followed by another error causing the application to close or requiring the user…
Question: Our company mail goes to a PO Box. How do I set it up in OT 10? Answer: In Office Therapy 10 you will need to open the providers screen and double click on the providers name > select the "hcfa details" tab > select either "All" or the individual…
Claims not showing in Claims Manager If claims not showing in Claims Manager, check the following: Insurance start date needs to be same day or prior to the charge. This can be found under the Insurance tab in the Patient’s setup. File Claims is checked…
You cannot submit an encounter or charge when there is no associated diagnosis for the client. In order to add a diagnosis and re-process the charge, this also applies if you have made changes to the client setup. You need to complete the following actions:…
When deleting a patient or any records in Office Therapy, please be very careful as this will permanently delete the information. It is recommended that you inactive patient records. This is for keeping proper accounting records. It is recommended to back…
A few customers have brought up this issue. You may see 2 or more diagnosis code pointers on the HCFA 1500 form, but the client only has one diagnosis code. The procedure below walks you through deleting the erroneous pointer. In some cases the diagnosis…
Duplicate patient in Office Therapy If you notice that there is a duplicate patient in Office Therapy, do not delete the patient as it can cause both accounts to be deleted. The only option to retrieve the account is from a previous backup. For more information…
Taxonomy codes are administrative codes set for identifying the provider type and area of specialization for health care providers. They are required for electronic claims. The taxonomy code is most often used in the loop 2310B PRV segment of an ANSI X12…
Applies to 4010, 5010 Possible Rejection Message Benefits Assignment Certification Indicator is required and must be N, W, or Y. ERROR: Primary assignment of benefits indicator Assignment of Benefits Indicator is required. Assignment of Benefits Indicator…
Error When Starting Report Essentials Problem When launching Report Essentials from Office Therapy you receive the following error: System.ArgumentException: Font 'Arial' does not support style 'Regular'. (This is typically followed by a large amount of text.…
