If an error message that states Missing ICD Diagnosis pointer or codes appears when trying to process a claim in Claims Manager. Make sure to retrieve the patient(s) name before closing out of the error. Also, in the claim queue list, make note of all the…

Open Claims Manager, click on Produce Claim. Use the date, insurance companies, clients, and rendering providers tab to filter. Click on the Advanced Tab and select Include charges that were already marked as filed. Click on Show Charges To Be Filed button…