QuicDoc Office in the Cloud has new security feature which are the following:
1. Users with no activity in the Cloud will be disconnected
after 2 hours of non usage.
2. Users who are disconnected or disconnects from the Cloud
will be logged off after 1 minute of disconnection.
If you know you are going to be absent from the Cloud for a
period of time, always save your work and log out. By not saving your work, it can result in data
loss.
If you continue to still have connection issues to the
Cloud, below are some of the most common issues:
1. Power Settings. There
are have cases that when the PC goes into sleep mode, it turns off the Network
Interface Card (NIC.) With the NIC going
to sleep, you can lose connection to the internet which then would cause Cloud
connection issues. Try turning this
feature off which will not allow the NIC to go into sleep mode with the PC.
2. Internet
Connection. Make sure you have a
valid internet connection. Connection
speeds should be 20ms or lower. If your
internet speed is greater, you might have delays or connection issues using the
RDP. If you noticed that your internet
connection is slow, please reach out to your Internet Service Provider to
troubleshoot your connection.
3. Firewalls &
Anti-Virus. We have seen that
Firewalls and Anti-Viruses cause the RDP to be blocked. Try adding the Microsoft Remote Desktop
through the Firewall (this includes both the PC and Router) and Anti-Virus.