Office Therapy - Changing The Pay To Address

Question: Our company mail goes to a PO Box. How do I set it up in OT 10?

Answer: In Office Therapy 10 you will need to open the providers screen and double click on the providers name > select the "hcfa details" tab > select either "All" or the individual payer setup in question and then > select the "Modify" button. Here you will need to select the "Use Custom" radio button on the "Pay To Address" row then input the mail to address that includes the PO Box. Repeat this procedure for each provider and each payer in question. Also, make sure there are no additional spaces before or between your PO Box and the numbers and/or letters or after, this could cause the claim to be pulled incorrectly. The appropriate format example is PO Box 112aB.