Office Therapy - Invalid REF Segment in 2010BAAA-00340Invalid REF Segment in 2010BA Symptoms:
This is caused by the “Type” pulldown—located to the right of “Secondary Subscriber ID”—on the client insurance setup having a value, but the corresponding “Secondary Subscriber ID” is blank. See screenshot: In the above example, loop 2010BA will look like this: NM1*IL*1*Schmoe*Joe****MI*EXAMPLE~ If the Subscriber Secondary ID field is blank, remove the “Type” indicator by selecting the blank option at the top of the pulldown menu. This will remove the entire REF segment from the claim. Subscriber Secondary IDs are typically not required for claims to be accepted. This example will use our Joe Schmoe client with a Social Security number of 123-45-6789 The resulting claim data will look like:
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