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800.850.8510 Sales
888.308.9683 Professional Support 888.206.1270 Enterprise Support sales@quicdoc.com support@quicdoc.com |
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Awareness Month |
 In April, the focus is on a few areas related to our industry. For the pastthirty years, the National Council on Alcoholism and Drug Dependence, Inc. (NCADD) has sponsored Alcohol Awareness Month in April. Their goal is to reduce the stigma of alcoholism and encourage communities to focus on problems and issues surrounding alcoholism, such as drinking and driving especially among teens. The month of April is also National Autism Awareness Month, National Occupational Therapy Month, and National Child Abuse Prevention Month.  On a lighter note, during the month of April we celebrate Jazz Appreciation Month, so listen to some jazz, or better yet, attend a live concert.
What is the TriZetto 99% Club? Why adopt TriZetto Provider Solutions® as your Clearinghouse? Each month DocuTrac receives a detailed report from TriZetto on the top reasons for claim rejections. It includes a list of customers with the highest rate of rejections, and those customers with the lowest rate of rejections who are in the 99%Club, meaning that among other things, 99% of their claims submitted for the month areerror free. Additionally, we receive a list of total claims with rejection rates at the clearinghouse level and payer level for both electronic and paper claims. We take the reports very seriously in efforts to keep rejections at a minimum. We review top reasons for rejections and plan for developments in our software to minimize and/or eliminate rejections. In cases where we can’t (e.g. incorrect ID numbers), we make efforts to reach out to customers with Knowledgebase Articles to help assure valid information is entered. We routinely contact agencies with high rejection rates to assist them until rates are lowered.  DocuTrac is proud that we consistently have a significant number of customer sites in the 99% Club. They benefit from reduced time and costs associated with refiling claims, and a quicker reimbursement cycle, improving both their cash flow and office efficiency. Call DocuTrac Sales at 800-850-8510 for more information on adopting TriZetto as your clearinghouse.
When a Provider leaves your Practice or Agency
 When an individual terminates employment or contractual obligations, and you no longer want them to have access to patient and provider records, it’s important that you make the provider/user inactive in the software. If you are a Cloud customer, contact our Sales Department immediately to have their Cloud credentials deleted. This will lock them out of the system. If the individual had e-Prescribing rights, call DocuTrac to disable their account so they can no longer prescribe medications through your practice or agency.Call DocuTrac Sales at 800-850-8510 to have Cloud and e-Prescribing accounts disabled. HIPAA Violations Can Be Expensive
According to physicianspractice.com, here’s what happened to one provider group. After being audited, a physician practice agreed to pay the Department of Health and Human Services a settlement of $100,000 after it was discovered they had posted their patients' appointments, both clinical and surgical, on an internet based calendar that was publicly accessible. The investigation also found that the practice had not documented any staff training on HIPAA security policies and procedures. They also failed to conduct the required risk analysis, and failed to obtain necessary business associate agreements. HIPAA violations can be costly. According to the Department of Health and Human Services (HHS) Office for Civil Rights (OCR) Director; “the HIPAA Privacy and Security Rules have been in place for many years, and OCR expects full compliance no matter the size of a covered entity.” Attend our free HIPAA webinar on Friday, April 15th to learn more about your responsibility regarding HIPAA. HIPAA Privacy and Security Quiz
Document Management in QuicDoc® Enterprise
Upcoming Free Webinars Friday April 15th HIPAA Webinar – Join us on Friday April 15th at 12:00 EST for a free webinar and find out how HIPPA applies to you, and to find out the “real” meaning, intention, and duties required by this LAW.
Friday, April 29th QuicDoc Pro Overview Demo – Join us on Friday, April 29th at 12:00 EST for a free webinar on the features and functionality of QuicDoc Professional and Cloud Edition. This webinar is intended for anyone new to the software and for those interested in purchasing QuicDoc. For more information and to register for this important webinar, visit the Events page on our website. Wise Words |
View our Calendar of Events |
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You most likely have procedures in place to deal with issues such as continuation of patient care when therapists and other providers leave your practice or agency; but what about access to records and other services that you may have provided, such as e-Prescribing or Cloud access? 
Where you post your patients’ appointments may prove to be a HIPAA violation. Are you in compliance?
Take the HIPAA Quiz. “The Office of the National Coordinator for Health Information Technology's (ONC) Office of the Chief Privacy Officer (OCPO) has released its first and second web-based security training module Cyber Secure.” 
Manage, sort, search, and easily access all your electronic and paper records in QuicDoc Enterprise…
Interested in learning about a specific topic, and would like to suggest an
If you change the way you look at things, the things you look at change.
