Message from James B. Miller, Director of Compliance and Quality Control

As I write this edition I have just returned from the National Council Conference on Behavioral Health held in San Diego. My colleague and I met many interesting directors, clinicians and advisors from all of the mental health disciplines. This conference is highly regarded in the industry as the place to gain up to the minute treatment practices, fellowship with other providers and view the latest technology the vendors have to offer. If you get a chance to attend the conference next year, to be held in Chicago, I would highly recommend it.
  
The main topic of conversation this year on the exhibit floor was all about change, Meaningful Use, ANSI 5010 billing standards, the move to ICD-10-CM, and how the government views mental health providers and facilities in the wake of these new initiatives. The overall consensus was that there are very challenging times ahead.

Above all, secure your passwords physically. NEVER write them on a sticky note and place them around your monitor. Although you cannot protect against a hacker "asking" and "guessing",
you can protect yourself from other forms of attack. A hacker
will usually create an automated script or a program that does
the work. They aren't going to sit around manually trying 500,000 different words to see if one of them is your password. Security experts say that simple to remember multiple word passwords work best to defeat these scripts.

To find out ways to make useable, yet very secure passwords, check out this article
The Usability of Passwords.

For Customers Using QuicDoc on a Network

If you are planning a vacation this summer and you want to give another colleague access to your client records, here's how you can do it.

Both you and your colleague have to be using QuicDoc on the same network, and each of you needs to be set up as users in QuicDoc. For each client, you can assign access by double clicking on the client name and opening up the client setup window. Then click the Access button next to the Provider field.



Simply click the down arrow in the Add New field to open the pick list to select your colleague's name then click Add. For more information consult the QuicDoc Help files.

Easy to use, automated appointment reminder service is ready to help you communicate with your patients.

Here are a few highlights from CallPointe's service -

• Human voice recorded messages! CallPointe delivers your messages in the same human recorded voice, no computer generated voices to confuse your patients.
• Uses state-of-the-art digital technology to deliver your messages. Cutting edge network technology ensures the appropriate message is delivered whether the phone is answered by a person or answering machine.
• Multiple custom messages for your practice provide unique messages for different appointment types, locations, and providers. 

Courtesy Calls in DocuTrac Software is available through our partnership with Callpointe.com. For more information, please contact CallPointe directly.


Note: Available only in the latest Professional and Enterprise Editions of our software.
Additional CallPointe setup and service fees apply.

Special Offers to our Standard Customers: Upgrade now to Professional Edition software for only $99 for QuicDoc or Office Therapy stand alone or $149 for both programs. Call Sales at 800-850-8510 for more information.

For All Customers Filing Claims Electronically

The new ANSI 837 5010 standards are set to be implemented on January 1, 2012. DocuTrac, Inc. is preparing for these changes. These new standards will be included ONLY in our Professional Edition Office Therapy. In order to continue to file your claims electronically, you will need to be using our Professional Edition by January 1, 2012.

Upgrade NOW by contacting our Sales Department at 800-850-8510.

Bringing you the latest information on changes, updates, and resources

Time Line: Continuing throughout 2011 vendors, insurance companies, and clearinghouses are working to test these new standards. As of January 1, 2012, providers will be required to submit the ANSI 837 5010.

DocuTrac's 5010 coordination team is working to complete development in order to enter the ANSI 5010 testing phase sometime in August of 2011. The ability for you to file claims using this format will be available in time for the January 1, 2012 deadline.

Data Elements: It is imperative for you to understand the changes between the 4010A1 and 5010 standard so that you will be able to identify the extra data elements that must be captured that may impact your workflow.

Where do you get information on the 5010?
Go to the GetReady5010 website.

Here you will find links to free recorded and live webinars with panel members from large and smaller practices and hospitals detailing their readiness plans and procedures.

We continue to have regular interactions with representatives from Gateway EDI regarding the 5010 initiative and our development efforts to update Office Therapy Professional. We remain on track with our target deadlines and will be testing sometime in August.

We can Help: The other project that we are engaged in with Gateway EDI concerns how to better assist our customers in avoiding common claim rejection issues. We are proud to announce that through monthly monitoring and identifying problem areas that several users are experiencing reduced electronic claim rejections. Through this process we have discovered that many of our customers do not realize that we can help them minimize their rejections.

Contact Us: If you are experiencing high percentages of electronic claim rejections from Gateway EDI or any other clearinghouse that you use please do not hesitate to contact our support line to get the help needed, to reduce these rejections and get your money flowing in a timely manner.
Our support line is 301-766-4130. We are available from 9 A.M. to 4:30 P.M.

*Please note: An annual maintenance plan is required in order to receive any technical support regarding electronic filing of claims.

As we near the release of our latest version of QuicDoc Enterprise, it is apparent that many providers in the mental and behavioral health disciplines are in the dark concerning Meaningful Use.

We recognize this concern in the community and pledge to be more than just the vendor of “Certified Software”. We pledge to be your partner, to work with you to meet each and every requirement necessary. Along those lines, in order to make your implementation of the product easier we are creating a series of video guides that will walk you through each of the Core and Menu Measures to help you understand and plan how to meet the Meaningful Use requirements.
For more information, contact Scott Despres directly
at 800-850-8510 x 112.

QuicDoc Enterprise Software for Behavioral Healthcare was one of the very first to Pass Final Rule of Certification Tests achieving Modular Certification through Drummond on December 17, 2010. Now having achieved Complete EHR Certification, QuicDoc Enterprise Software is certified to provide the platform for users to become qualified for Medicare and Medicaid incentives for the Meaningful Use ARRA Incentive Program.
Learn More...

See our New Meaningful Use Video

One of our top most inquiries lately has been: "Can I use an iPad, iPhone, or Android device with your product?

The answer is YES, you can.

All you need is a way to remotely access your personal computer that is running QuicDoc and/or Office Therapy applications. Now you can use our programs from anywhere you have WiFi or cell reception. 

Learn more….