QuicDoc® and Office Therapy® December 2015 Newsletter

Congratulations DocuTrac!  During the ICD-10 transition, the Office Therapy® claim acceptance rate for e-filing through TriZetto Provider Solutions® has been outstanding.

For the month of October, the Office Therapy ICD-10 claim rejection rate was lower than the average of all other TriZetto partner vendors put together. We are proud of this success rate.

Thanks to the efforts of the DocuTrac team in preparing for the ICD-10 changes. Our Development, Support, and Sales Departments are all to be commended for this successful outcome and a job well done.

Holiday Closing

DocuTrac offices will be closed on Thursday, December 24th, Christmas Eve and will remain closed through the 25th.  We will reopen on Monday, December 28th, at 9:00 am ET.

For the New Year, we will close on Thursday, January 31st, New Year’s Eve at 12:00 noon and will remain closed through January 1st. We will reopen on Monday January 4th at 9:00 am, ET.

We hope you have a safe and wonderful holiday! Click here to view our Holiday Greeting and Thank You.

Training vs. Technical Support

Some of our customers have asked about the differences between technical support and training. In general, technical support services attempt to help solve specific problems with the software rather than provide training. Our support staff can answer questions related to the basic use of the software. This includes how to access features and answer almost any question that starts with, “Where is...”

If you need help learning how to use the software, that is training - not technical support. If a support question has to be answered time and time again, the question is no longer a support issue, but rather one of training.

Because of time constraints, our support staff cannot stay on the phone to walk customers through complete transaction such as entering patient data, charging for sessions, or filing claims.  However, these types of procedures can be explained in detail during our comprehensive training sessions.

Training is not included in annual maintenance. However, we offer free ‘how to’ videos on our Support page, and pre-recorded training webinars. For upcoming webinars visit our events page.

If you are running the most recent version(s) of our software and are current on maintenance, you can purchase training .Web based training is available for an hourly fee. For more information please call DocuTrac Sales Department at 800-850-8510.

Promotional Offers

Now is the perfect time to move to the Cloud and to sign up for e-Filing at substantial savings!

From now until December 31st new cloud customers can save up to 30% on QuicDoc® Office in the Cloud when purchasing a one year subscription. For more information visit QuicDoc Office Cloud Edition on our web site or call our Sales Department at 800-850-8510.

TriZetto Provider Solutions® has a special offer for our Office Therapy customers who are new to their clearinghouse services.  Sign up by December 31st and receive your first two months FREE plus no sign up fees! For more information visit Electronic Filing with TriZetto on our web site or call TriZetto at 800-969-3666.

Office Therapy & TriZetto Provider Solutions® Patient Statements

Simplify the process of collecting receivables with patient statements! It’s easy. Just create an electronic file in Office Therapy and forward it to TriZetto. They take care of the rest.
With TriZetto Provider Solutions, you will be able to dramatically reduce statement costs – on average providers can save 30 cents per statement. See for yourself with TriZetto’s
ROI calculator.

Enjoy the benefits of:

• Reduces mailing costs through bulk mail rate
• Maintaining healthy cash flow by delivering statements
   in a timely manner
• Customized patient statements with your logo
• Archives of all past patient statements for quick access

E/M Code Documentation in QuicDoc Pro

QuicDoc has the forms/screens that can be used to support documentation guidelines for Evaluation and Management (E/M) codes.

They include the following:

• History of Present Illness (HPI)
• Past, Family and Social History
• Diagnosis
• Mini Mental Status Exam
• Medical Decision Making
• Physical Exam
• Medications

The Latest Versions of Office Therapy and QuicDoc Professional

Are you using the latest version of Office Therapy and/or QuicDoc? Now is the perfect time to update.

We are currently on version 11.6.04 of Office Therapy. Since the release of Version 11.6, DocuTrac’s Development team has been working on fine tuning the program, making improvements and enhancing the Claims Manager.

We are currently on version 11.0.4 of QuicDoc. This version shows legacy diagnoses. All encounters dated October 1st or later show the diagnosis with ICD-10 codes.

If you are current on maintenance and wish to update Office Therapy and/or QuicDoc, you can and should download the latest updates on the Downloads page of our web site. For technical assistance with updating, call our Support Department at 888-308-9683.

If you are not current on maintenance, please call DocuTrac Sales Department for update and maintenance information at 800-850-8510.

QuicDoc Enterprise Update

If you are using QuicDoc Enterprise Edition Version 6.245G or earlier, it is important that you upgrade as soon as possible to V6.2.46. Here’s the reason:

Depending on your workflow and your signature preferences, in certain specific situations, signatures may become invalidated on some treatment plans when using these earlier versions of QuicDoc.

For information on installing the update, please call QuicDoc Enterprise Support at 888-206-1270, email qdesupport@quicdoc.com , or click this link QuicDoc Enterprise Update..

ePrescribing and I-STOP Legislation

I-STOP New York:  The new deadline for New York prescribers to comply with
I-STOP legislation to send all prescriptions, both legend and controlled drugs, electronically is  March 27, 2016.  Time is running out to enroll and get setup. Learn more.

DrFirst provides a secure, powerful, and easy to use e-prescribing solution in QuicDoc Professional and Enterprise software.

For information please call DocuTrac Sales Department at 800-850-8510.

Up-coming Free Webinar – QuicDoc® Pro

Friday, December 11th – Join us on Friday, December 11 at 12:00 EST for a webinar on the Best Practices in QuicDoc Professional. Learn about documentation shortcuts, how to use custom templates, and other time saving features. For more information and to register, visit the Events page on our website.

If there is a specific topic that you would like to suggest for an upcoming webinar, please let us know. Email your suggestion to sales@quicdoc.com .

Brooke's House

DocuTrac is donating a portion of our sales to Brooke’s House, a new substance abuse and addictions recovery center in our community.  Dr. Arnie Schuster, president of DocuTrac, is committed to helping and supporting this desperately needed facility.

We need your help. In the spirit of holiday giving, we hope you will join us and help save lives from addiction and overdose by donating to Brooke’s House.  You can make a difference. Please help, no amount is too small.

Notable Quote

Nothing else in all life is such a maker of joy and cheer
as the privilege of doing good.

by James Russell Miller

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