Duplicate patient in Office Therapy

If you notice that there is a duplicate patient in Office Therapy, do not delete the patient as it can cause both accounts to be deleted.  The only option to retrieve the account is from a previous backup.  For more information or guidance, please contact our support department at 888-308-9683.

The # 1 cause of a duplicate patient is the diagnosis code dates overlapping.  As shown below, the test patient has a diagnosis code change on 8/30/18 however the first diagnosis code date is the same date therefore causes the software to create a duplicate patient.

To resolve this issue:

Modify one of the diagnosis codes.  Change the date begin or end date. 

Example below shows the first diagnosis code was ended on 8/30/18 therefore it will be changed to 8/29/18.

Save changes to the Diagnosis screen.  Once you click ok at the patient setup, you will see that the duplicate patient account will disappear from the client list.