All prices quoted are in U.S. currency. Prices and fees are subject to change without notice. We accept Visa, MasterCard, Discover, and American Express cards on all phone, fax, and mail orders during business hours. On-line purchases are through PayPal and can be completed during off hours.
Software licenses fees are non-refundable once the software has been unlocked. We regret that we cannot refund a license fee once software is unlocked and registered. However, DocuTrac offers trial uses of its professional edition software so that potential clients may use the software to evaluate it for suitability before purchasing. Our sales department is also available to answer questions and assist in evaluating software needs.
All PayPal Sales are Non-Refundable
Be sure you are ready to purchase before using PayPal. Take time to evaluate the software since all sales through PayPal are final.
Refunds: Office Therapy® and QuicDoc® Professional Edition
software is refundable (unless purchased through PayPal), within 30 day of purchase and only if the software has not been unlocked and registered.
All refunds will incur a 10% processing fee.
The following fees are non-refundable:
- EMDR Content Fee
- Upgrades fees
- Annual Maintenance fees
- Shipping fees
Policies Regarding Licensing and Annual Maintenance
Depending on the type of network configuration, the software is licensed by either the Number of Workstations or by the Number of Active Users. Additional licenses can be purchased from DocuTrac. In order to obtain additional licenses, you are required to be running the most current version of the software. If your version is not current, you will need to purchase an upgrade, as well as the additional license(s).
To add the EMDR Content, Courtesy Calls, E-Prescribing, or Credit Card Processing you need to be running the most recent versions of the software and be current on Maintenance.
Policies Regarding Transferability of Licenses
Software licenses are not transferable. They cannot be sold or transferred to another individual or agency, nor can they be switched to a Group or Single license.
Annual Maintenance for Professional Edition Software
If you wish to acquire annual maintenance and have multiple software licenses, you are required to obtain maintenance for all licenses purchased. Additional licenses purchased before your annual maintenance expiration date will be prorated to coincide with your existing maintenance renewal date. Annual Maintenance renewal cost is based on the total number of licenses you have purchased.
Annual Maintenance for E-Prescribing, E-Filing, Courtesy Calls, and Credit Card Processing
Important Notice: Please note that in order to file claims electronically, use E-Prescribing, and Credit Card Processing, you will need to be on the most current on the version of software and be current on annual maintenance.
To order software by DocuTrac, Inc. or other compatible products, call 800-850-8510. We accept VISA, MasterCard, Discover, and American Express.