Policies

DTI Sales and Refund Policies for Professional Edition Software

All prices quoted are in U.S. currency. Prices and fees are subject to change without notice. We accept Visa, Master Card and American Express cards on all phone, fax, and mail orders during business hours. On-line purchases are through PayPal and can be completed in off hours.

Refund Policies

Software licenses fees are non-refundable once the software has been unlocked. We regret that we cannot refund a license fee once software is unlocked and registered. However, DocuTrac offers trial uses of its software so that potential clients may use the software to evaluate it for suitability before purchasing license(s). Our sales staff is also available to answer questions and assist in evaluating software needs.

All PayPal Sales are Non-Refundable
Be sure you are ready to purchase before using PayPal. Take time to evaluate the software since all sales through PayPal are final.

Refunds: Office Therapy® and QuicDoc® Professional Edition
software is refundable (unless purchased through PayPal), within 30 day of purchase and only if the software has not been unlocked and registered.

The following fees are non-refundable:

  • License fees for the Lexi-Comp Drug Reference Library™
  • Upgrades fees
  • Maintenance fees
  • Shipping fees

All refunds will incur a 10% processing fee.

Policies Regarding Sales of Additional Professional Licenses

Depending on the type of network configuration, the software is licensed by either the Number of Workstations or by the Number of Active Database Connections or Number of Active Users. Additional licenses can be purchased from DocuTrac. In order to obtain additional licenses, you are required to have the most current version of the software. If your version is not current, you will need to purchase an upgrade, as well as the additional license(s).

To add the Lexi-Comp Drug Reference Library and E-Prescribing to QuicDoc, and to add Credit Card Processing and Electronic Claims to Office Therapy you must be running the most recent versions of the software.

Policies Regarding Transferability of Licenses

Software licenses are not transferable. They cannot be sold or transferred
to another individual or agency, nor can they be switched to a Group or Single
PC license.

Annual Maintenance for Network Licenses

If you wish to acquire annual maintenance and are licensed for a network, you are required to obtain maintenance for all network – user or machine-licenses. Additional licenses purchased before your maintenance expiration date will be prorated to coincide with your existing maintenance renewal date. Maintenance renewal cost is based on the total number of licenses you have purchased.

Annual Maintenance for E-Prescribing, E-Filing, and Credit Card Processing

Important Notice: Please note that in order to file claims electronically, use E-Prescribing, and Credit Card Processing, you will need to be on the most current on the version of software and be current on annual maintenance.