New Year 2017
|Happy New Year! We have so much to celebrate in 2017, and many reasons to be thankful. This year marks DocuTrac’s 24th Anniversary, and we are very proud and grateful to have worked with each and every one of you over the years.Respect, collaboration, and commitment are the values that have guided our company since its beginning twenty four years ago, and these values will continue to define and shape our future. We hope to make 2017 the best year yet, and it is our hope that DocuTrac makes it easier for you to do what you do best. We value your loyalty and are committed to providing you with the best possible products and services.
Kudos for Technical Support Service
We recently surveyed customers who used our technical support services. Overwhelmingly the response to the survey was very positive. Our Technical Support Staff received a rating of 100% for their courtesy, knowledge, and helpfulness. Better yet, there were zero responses indicating dissatisfaction.
We are proud of our support staff and commend them for their dedication and commitment to providing the best technical service possible.
TriZetto vs. Free Clearinghouses
In today’s always-changing health care industry, you may find that a “free” clearinghouse costs you much more in lost time, resources, and revenue. Here are few things our partner TriZetto® wants you to know.
TriZetto provides first-class, US based support with a high first call resolution rate. They also have an average 98% first time, clean acceptance rate for claims. TriZetto’s electronic eligibility verification has over 1,000 eligibility connections increasing patient satisfaction, and providing an average annual savings of $3,700 per physician.
TriZetto’s claim file reconciliation report summarizes all claim activity to minimize lost claims. If there are claim denials, a denials management and automation system helps you understand the reasons, prioritizes opportunities for appeal, and automatically generates appeals.
TriZetto is fully integrated in Office Therapy® so you can easily submit claims and process remittances. For more information visit TriZetto on our website.
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