The following will back up your databases however for best practice management it is recommended to move your databases to an encrypted external drive that is kept in a safe place. The will assure if anything goes wrong to this PC, you will have the current…

Below is the webinar for "Best Practices for Billing in Office Therapy".

Office Therapy 10 has a new feature that allows you to upload claims directly to your clearinghouse or payer. However, to use this feature your clearinghouse needs to have the ability to receive claims directly. For this, they may need to set you up specially…

Question: Our company mail goes to a PO Box. How do I set it up in OT 10? Answer: In Office Therapy 10 you will need to open the providers screen and double click on the providers name > select the "hcfa details" tab > select either "All" or the individual…

Run-time Error 52: Claims Manager was unable to open or run when launching it from Office Therapy The following error message appears when you launch Claims Manager from Office Therapy: Run-time Error 52: Bad file name or number Cause: This error occurs when…

Question: When I attempt to upload claims, I get the following message: "Unhandled exception has occurred in your application." If you click continue, the application will ignore this error and attempt to continue. If you click quit, the application will…

Exporting Payments from Office Therapy for Quickbooks Office Therapy supports the exporting of payments into Quickbooks using an IIF file (Intuit Interchange Format). The process of importing the IIF into Quickbooks will add the customer (client) if not already…

For best practices on billing in Office Therapy, discover tools that may help your workflow: https://www.youtube.com/watch?v=bPrPHWq1384 https://www.youtube.com/watch?v=vFO0et3dn_k

If you are using windowed envelopes or your own stationary for client statements, you may need to change the settings for the location of where the ‘Bill To’ address prints. The ‘Bill To’ location can be changed in the Billing Expert wizard, Bill…

Question I need to find if a patient has been scheduled for any appointments in the future. How can I do this without looking at a day or week at a time. Answer There are a couple of ways to easily search for a patient's appointments. 1) You can select the…