Applies to 4010, 5010 - Possible issue in 5010 Claims Production Possible Rejection Messages Diagnosis Code Pointer 1 must be a number 1 through 12. Diagnosis code pointer is missing or invalid. Must point to a valid diagnosis. This rejection could be related…
Applies Only to 5010 Possible Rejection Messages Billing Provider Address1 cannot be a PO Box or Lockbox Address. Billing Provider Address2 cannot be a PO Box or Lockbox Address. With 5010, the Billing Provider Address you use on claims must be a physical…
Errors in loop 2300, DTP-03 segment This segment is not commonly used unless there is a special circumstance and the payer is requesting this information to be sent. The most common culprit is that one of these 5 boxes contains invalid data. You should contact…
Applies to: 4010, 5010 Possible Rejection Messages Referring Provider first name cannot contain numeric characters Referring Provider First Name is required. Referring Provider ID is required. Referring Provider NPI is required and must be valid for this…
Applies to 4010, 5010 Possible Rejection Messages Facility address must be complete if sent. Facility Zip Code must be 9 digits. Facility Name or Address or City or State or Zip Required Facility Type Code is required. Service Facility State is invalid. In…
Possible Rejection Messages Billing provider NPI cannot be repeated in rendering loops Billing provider NPI is required must be valid for this payer There are two types of NPI's Type 1 NPI (Individual) - is defined as an individual who renders healthcare…
Office Therapy - exporting records from Office Therapy You may export patient demographics, provider’s demographics, and insurance information however you cannot export financials from Office Therapy. To export data from Office Therapy it is recommended…
For best practices on billing in Office Therapy, discover tools that may help your workflow: https://www.youtube.com/watch?v=bPrPHWq1384 https://www.youtube.com/watch?v=vFO0et3dn_k
Grouping Column Headers Right click on any Column header and click on ‘Show Group By Box.’ Make sure that the ‘Drag a column header here to group by that column’ message box appears. Drag and drop the Column Header into the ‘group box’ . You can…
If you are using windowed envelopes or your own stationary for client statements, you may need to change the settings for the location of where the ‘Bill To’ address prints. The ‘Bill To’ location can be changed in the Billing Expert wizard, Bill…
