Please note the below screenshots may differ than your Office Therapy which depends on your version however the steps on resolving the procedure code has stayed the same. Applies to 4010, 5010 Possible Rejection Message ยท Procedure Code is invalid This rejection…
Open Claims Manager, click on Produce Claim. Use the date, insurance companies, clients, and rendering providers tab to filter. Click on the Advanced Tab and select Include charges that were already marked as filed. Click on Show Charges To Be Filed button…
Preventing the Client Diagnosis from Appearing on Bills The attached document shows you how to prevent the Client Diagnosis from showing on a Bill. This must be done for each Client. Open the Client Record (Double-Click on the Client) Click on the "Bill Setup"…
Setting up a CPT Code with a Modifier 1. Click on View menu. Select Procedure Codes 2. Click on Add button 3. Enter the Procedure Code name and Description. *Recommendation: You do not need effective and expiration dates. This is a user preference. 4. Click…
Please note: If this is a brand new Charge Type you will need to add a new Procedure Code. To add Procedure Codes, see our KB article Office Therapy - Setting up a New Procedure Code 1. Click on View menu. Select Charge Types. 2. Click on Add button 3. Fill…
1. Click on View menu. Select Procedure Codes. 2. Click on Add button 3. Input a Procedure Code and description for the CPT code. The effective and expiration date fields are optional. Click Ok when finish.
See the attached Document for overcoming the System NULLReferenceException Error when trying to produce a Claim in Office Therapy. This issue has come up with customers that may be new to Claims Manager (5010). If you click on "Produce Claims" and NULLReferenceException…
By default, the Audit log is enabled. With the Audit log security feature, you can track and audit activities in Office Therapy. Any additions, changes, and deletions, as well as viewing of information can be tracked. When enabled, the audit log tracks the…
Any Clearinghouse that is HIPPA compliant will accept claims through Office Therapy. However, some Clearinghouses have specific requirements. DocuTrac has partnered with Gateway EDI to assure more efficient and effective processing of your claims when using…
Problem: Office Therapy crashes with no error or explanation when entering a zip code in the client setup and moving to the next field, and/or when clicking tabs on the Tab control in certain screens. Cause: The Antivirus may be blocking certain events in…
