Go into the Patient’s setup and Insurance tab. Under Manage Care Contracts, right click and select Add Contract. You can also modify a contract that is there, delete a contract, or recalculate balances. Fill out the information. Once done, click ok. It…
How to setup Groups for Group Therapy Appointments 1. Select Groups from the View menu 2. Click Add Group 3. Enter a Group Name, Leader, CPT or Service Code. By default, the Group is Active. 4. Once you have setup the group, you can add clients. Click Add…
This document shows you where to find the ICD-9 codes that are used in Claims Processing in Office Therapy 11.5.x. When processing Claims, Office Therapy is pulling the ICD-9 Diagnosis codes from the “Purple Box” See example below. You have to open a…
If information from box 9d or box 32, the field might exceeds the character limit. Per NUCC, these fields has a character limit. In our software, we have extended some of these fields by 2 to 3 characters. It is recommended if the information is not showing…
Invalid REF Segment in 2010BA Symptoms: Error in loop 2010BA REF02 is missing or invalid Subscriber secondary ID missing Subscriber SSN/ID/Policy # missing This is caused by the “Type” pulldown—located to the right of “Secondary Subscriber ID”—on…
Applies to 4010, 5010 Possible Rejection Messages Subscriber and subscriber id not found Subscriber's Member ID number must be 9 or more numeric. Member ID is Invalid Please make sure the subscriber ID setup in Office Therapy is exactly as it appears on the…
The mark as filed feature in Claims Manager will allow the user to mark the claims that have been printed or uploaded to be archived. Once these claims are archived they will not show again in the queue when producing new claims. If you ever need to retrieve…
If an error message that states Missing ICD Diagnosis pointer or codes appears when trying to process a claim in Claims Manager. Make sure to retrieve the patient(s) name before closing out of the error. Also, in the claim queue list, make note of all the…
Can I report PQRS codes on my claims? The short answer is Yes, you can add these codes as another Charge Type without any monetary value. If you need assistance with creating Charge Types, please click here. For example, this would be the Charge Type set…
Preparing for ICD-10 with Office Therapy Beginning October 1st, 2015, all claims with a Date of Service of October 1st or later must be submitted using ICD-10 diagnosis codes. Here is what you will need to do: 1. You must be running Office Therapy version…
