August 2016 EMR and PM Newsletter

IMPORTANT – About Support Phone Numbers

The following toll free numbers are the only numbers to use when calling for DocuTrac Support Services:
DocuTrac
888-308-9683
for Professional Support
888-206-1270 for Enterprise Support

These numbers are posted on our web site, in our literature, and are frequently listed in our newsletters. If you have an old support number programmed on your phone or printed for quick reference, please enter the correct toll free number.

Update your Credit Card Information

customer service Avoid interruption in your services!

Are you scheduled for recurring charges with DocuTrac? For example, you may have a Cloud subscription or are on our automatic maintenance renewal plan.

If you have received a new, more secure credit card with chip technology, please call our Sales Department to update your card information. Even if you have the same card number, the expiration date and the security code will have changed.

You can reach our Sales Department at 800-850-8510.

Scanning and Attaching Documents in Pro on YouTube

videoIf you missed our webinar last month on Scanning and Attaching Documents in QuicDoc® and Office Therapy®, Professional Software, here’s your chance to view the webinar on our DocuTrac YouTube channel. This is a brief webinar, lasting about twenty minutes. The webinar is presented by Arnie Schuster, PhD, president of DocuTrac.

Click here for the Scanning and Attaching Documents Webinar.

New Look for Our Facebook Pages

facebookWe’ve updated our QuicDoc and Office Therapy facebook pages, and we’ve added a brand new DocuTrac, Inc page. Check out the new look and the latest topics!

Our Facebook pages provide you with the most up-to-date information and interesting facts about our behavioral health industry including pertinent legislation that may affect you; security and compliance topics; and information about our company, software, and featured webinars. like

We know you like us, so make it official. Like us on our new
DocuTrac,Inc., QuicDoc, and Office Therapy pages.

Click here for our full newsletter

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July 2016 EMR and PM Newsletter

IMPORTANT – About Support Phone Numbers

DocuTrac initiated new toll free support lines in July 2011 to improve our efficiency and provide our customers with savings on long distance fees. After five years we have closed the old account and support calls from the old 301 area code support line are no longer being forwarded.WarningGS.jpgThe carrier for the old account has a message on the line offering alternative contacts for support services. These companies are not affiliated in any way with DocuTrac. They will provide support for a fee and even remote into your system. This is very dangerous, not to mention that it is a HIPAA violation.The only numbers you should ever call for DocuTrac support services are:

888-308-9683 for Professional Support
888-206-1270 for Enterprise Support

These numbers are posted on our web site, in all our literature, and are frequently listed in our newsletters. If you have the old support number programmed on your phone, please enter the correct toll free number.

HIPAA Requirements for Transferring PHI

securityIn May we linked to an article written by the Chief Privacy Officer of Protected Trust on email encryption and HIPAA requirements. If you missed this article, now is a good time to read it.

One of the biggest mistakes clinicians make is sending out unencrypted emails containing information about their patients, i.e., protected health information (PHI). The consequences of transferring your clients’ protected health information in an unsecure manner can be very costly and even devastating.

This month James Miller, DocuTrac’s Director of Qualuity and Compliance, will host a webinar on how to transfer PHI securely. To register for the webinar click here.

ePA+ Electronic Prior Authorizations in Patient Advisor

drfirstNow you can quickly and easily process Prior Authorizations for medications within the QuicDoc® e-Prescribing module with DrFirst Patient Advisor e-PA+.

With Patient Advisor e-PA+ you can elminate faxing requests for prior authorizations and reduce calls to health plans and pharmacies. In just three easy steps you can initiate, complete, and monitor prior authorizations. View this video for more information on how to use ePA+.

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